Shipping policy

Shipping policy

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

How do you ship packages?

Packages from our international warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-20 Business days
Mexico, Central America, South America	15-30 Business days

 

** Better Than Trend is not responsible for any delays due to the shipping carrier or customs clearance. 

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

COVID-19 Update:

Due to the recent COVID-19 pandemic, please expect additional delays beyond our expected time frames above. 

These time frames are approximated when businesses and shipping couriers (such as your local post office) are functioning in a stabilized manner. 

We do not have any control over how fast your local post office can receive, handle, and transport your package as they may have certain systems set in place to preserve the safety of their employees. 

We thank you for your understanding, and rest assured we will keep you up-to-date about your order, every step of the way until it lands right onto your front door step. 

Lastly, we hope you stay as safe as possible during this period of time! 🙏

If you have any other questions, please contact us at: info@betterthantrend.com and we will do our best to help you out.